Tips for secure Online Banking

Please read below some tips to conduct Online Banking securely.

Never respond to emails that request personal information
At Heritage Bank, we would never ask for your personal details through an email. Nor would we ask for your password through any means, phone, fax or in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us.

Keep your password top secret and change it often
Changing passwords often helps in protecting your account even if inadvertently you may have disclosed it to someone.

Make your password difficult to guess
When you create your password, make it at least 6 characters long. Include at least one capital letter, one numerals (0-9) and one special character (like @, #, $, etc). This makes the password very difficult to guess.

Never use cyber cafes to access your online accounts
PCs at cyber cafes may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. The easiest way to grab information is key logging software, which record all the keystrokes you typed, to be retrieved later for fraudulent usage. Beware of typing passwords on unknown PCs.

Keep your computer secure
Some phishing emails or other spam may contain software that can record information on your Internet activities (spyware) or open a ‘backdoor’ to allow hackers access to your computer (Trojans). Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will help stop phishing emails from reaching you. It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources. Make sure you keep up- to-date and download the latest security patches for your browser. If you don’t have any patches installed, visit your browser’s website, for example users of Internet Explorer should go to the Microsoft website.

Check the website you are visiting is secure
Before submitting your bank details or other sensitive information there are a couple of checks you can do to help ensure the site uses encryption to protect your personal data:

If you are visiting the website with a secure connection, you will be able to identify the website through the site’s certificate. A secure or encrypted website address will begin with HTTPS rather than HTTP, and you will see a lock icon in the Address bar. Secure connections use certificates to identify the website and to encrypt your connection so that it will be more difficult for a hacker to view. You can also click the lock icon in the Address bar to see more information about the website.

Note that the fact that the website is using encryption doesn’t necessarily mean that the website is legitimate. It only tells you that data is being sent in encrypted form.

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